Antibody Therapeutics

From its inception, this company’s co-founders had their eyes on Quartzy. “They were working as a three-person skeleton crew, but they knew they wanted to use Quartzy,” explains the lab manager. Those early days were consumed with building out a research laboratory from scratch. But as soon as the cornerstone equipment was in place and the team had settled into a groove, they set up their Quartzy account and all began using it regularly.

For example, without Quartzy, they would use hard copy paper Purchase Orders, which introduces many opportunities for mistakes. “If I have a stack on my desk and I’m typing things in, I’m going to make an error at some point. There’s no way around it,” their lab manager says. But with Quartzy, the middleman is cut out, and with it a significant source of error is removed. If the wrong item is ordered, a rare occurrence these days, it may be due to a lab member making a simple mistake, and not because anyone incorrectly transcribed a PO form or erred whilst working with a third-party digital PO form. “If a lab is using paper POs, I would tell them that’s clunky and that shouldn’t be done,” says the lab manager. “Quartzy skips a lot of those steps.”

The entire team saves time because of Quartzy’s streamlined process for ordering supplies. “If you multiply it by the number of people, that’s tens of hours. I would say overall it saves upwards of a dozen hours a week in total,” estimates the lab manager. For an eleven-person company, a dozen hours a week is a significant amount of employee time that can now be devoted to research instead of paperwork.

During the COVID-19 crisis, Quartzy’s customer support team has helped the startup navigate a myriad of questions and unforeseen supply chain issues. In one incident, gloves were so scarce and shipments were so delayed that the company ordered gloves from multiple suppliers. “Once we got the gloves in hand, Quartzy support was really nice and worked with me to cancel some orders,” said their lab manager.
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As they continue to grow, the lab manager will be in charge of onboarding new team members to Quartzy. Thankfully, he won’t be alone in this. Quartzy offers support and resources for training new users, yet another way to free up valuable time so our users can fry bigger fish.